Identifying and ranking the factors affecting the establishment of mobile payment systems (A case study of Iran)

Abstract

The purpose of this study was to identify and rank the factors affecting the establishment of the mobile payment systems. The present study was based on implementation of the mix in the qualitative part of the foundation data and the method of data collection in the field approach. Qualitative community of experts working in a mobile telecommunication company in the city of Tehran, which 19 people were selected as a sample by snowball method to the extent of theoretical saturation. In a small part of the middle and upper level administrative staff of the mobile telecommunication company, which according to the method of exploratory factor analysis, sampling was sufficient for this method, and finally 145 samples were selected by randomly available methods. In the qualitative part of the present study, in order to determine the validity of the measurement tool from the expert judgment approach on face and content validity and construct validity by exploratory and confirmatory factor analysis and reliability by two methods of agreement coefficient and Cronbach's alpha were calculated and confirmed. According to the results, the establishment of the mobile payment systems has 5 dimensions and 31 items. According to the research findings, five factors with a service load of service agents with 6 items 0.84, software agents with 14 items 0.80, security agents with 6 items 0.67, hardware agents with 3 items 0.59 and agents access with 4 items with a factor load of 0.58 was identified and ranked.